Cancellations & Returns

Returns

At Innovative Healing Touch, we want you to be satisfied with your purchase. If you are not satisfied with your Spa Technologies product purchase, you may return new unopened items within 30 days of delivery for a full refund.
You may return opened products within 30 days for a full refund as long as less than 30% of the product has been used.

Items that are Not Refundable

•  Products without original packaging
•  Products where 30% or more have been used
•  Products purchased more than 30 days from date of return request

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund earlier. We’ll notify you via email of your refund once we’ve received and processed the returned item.
Returns will not be accepted without a return authorization number.

Replacements & Exchanges

If you have a question or comment concerning a return or exchange, please email us at info@innovativehealingtouch.com or contact us, and a Customer Care representative will get back to you as soon as possible.

Return Shipping Labels

Innovative Healing Touch will provide a return shipping labels for the following:

•  Incorrect products were shipped
•  Products received were damaged
•  Products received were defective

Freight costs for all other returns will be the responsibility of the purchaser.

Packing & Sending Your Return

Returned products will not be accepted without a return authorization number. Please see our Return Policy above to find out how to obtain a return authorization number.

Once you receive your return authorization number;

1.  Pack the items along with the packing slip securely in a box.
2.  Affix a shipping label to the outside of the box.
3.  Label the outside of the box with your return authorization number ?RA#? and the number provided by the customer service representative.
4.  Drop the package off at any UPS shipping location.